Grievance Redressal Mechanism

1. Overview

FeelGood Multitrade (OPC) Pvt Ltd is committed to providing a fair, transparent and effective grievance redressal mechanism for Customers, Direct Sellers, Franchisees, Business Associates and all other stakeholders.

The Company believes that every grievance deserves prompt attention and fair consideration. We have therefore established this Grievance Redressal Mechanism to facilitate the receipt, review and resolution of complaints in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and other applicable laws.

This mechanism is intended to ensure that grievances are handled professionally, impartially and within a reasonable timeframe while maintaining transparency, confidentiality and regulatory compliance.

2. Objectives

The objectives of this Grievance Redressal Mechanism are to:

• Provide an accessible and transparent complaint resolution process.
• Ensure grievances are handled fairly and without bias.
• Promote customer satisfaction and stakeholder confidence.
• Resolve complaints within a reasonable period.
• Improve products, services and business operations through feedback.
• Ensure compliance with applicable laws and Company policies.

3. Eligible Complainants

The following persons may submit grievances or complaints to the Company:

• Customers
• Direct Sellers / Distributors
• Prospective Customers
• Prospective Direct Sellers
• Franchisees
• Business Associates
• Website Visitors
• Any other person having a genuine grievance relating to the Company's products, services or business operations.

4. Types of Grievances

The Company may receive and consider grievances relating to, including but not limited to:

• Product quality concerns.
• Product delivery delays.
• Order processing issues.
• Refund or replacement requests.
• Warranty-related matters (where applicable).
• Distributor registration issues.
• Commission, bonus or incentive-related queries.
• Website or mobile application issues.
• Privacy or data protection concerns.
• Violation of the Company's Code of Conduct.
• Any other grievance relating to the Company's business activities.

5. Submission of Grievances

A grievance may be submitted through any of the following channels:

• Email: grievance@feelgoodmultitrade.com
• Customer Care: +91 98812 31234
• Registered Office of the Company.
• Official website contact form (where available).

To facilitate prompt resolution, the complainant should provide complete and accurate information, including relevant documents or supporting evidence wherever applicable.

6. Grievance Resolution Process

Upon receipt of a grievance, the Company shall endeavour to process and resolve the complaint in a fair, transparent and timely manner. Depending upon the nature of the grievance, the following steps may be undertaken:

• Acknowledgement of the grievance.
• Review and verification of the information provided.
• Request for additional information or supporting documents, where necessary.
• Examination of the matter by the concerned department.
• Communication of the outcome or resolution to the complainant.
• Implementation of corrective action, wherever considered appropriate.

The Company shall make reasonable efforts to resolve grievances as expeditiously as practicable in accordance with applicable laws and internal procedures.

7. Grievance Officer

In accordance with the Consumer Protection (Direct Selling) Rules, 2021, the Company has appointed a Grievance Officer to address complaints and ensure timely resolution of grievances.

Name: Mrs. Sadhana Koli

Designation: Grievance Officer

Email: grievance@feelgoodmultitrade.com

Phone: +91 83800 37200

8. Company's Commitment

FeelGood Multitrade (OPC) Pvt. Ltd. is committed to maintaining an efficient, transparent and customer-centric grievance redressal mechanism. Every grievance received by the Company is treated with due importance and handled fairly, impartially and in accordance with applicable laws.

The Company may review and update this Grievance Redressal Mechanism from time to time to reflect changes in applicable laws, regulatory requirements or business practices. The latest version shall always be made available on the Company's official website.