FeelGood Multitrade (OPC) Pvt Ltd ("Company", "FeelGood", "we", "our" or "us") is committed to delivering products to its customers and Direct Sellers in a safe, timely and efficient manner. We continuously strive to ensure that every order is processed, packed and dispatched with due care through authorised logistics partners.
This Shipping & Delivery Policy explains the Company's practices relating to order processing, dispatch, shipping, delivery and associated responsibilities. It should be read together with the Company's Terms & Conditions, Return, Refund, Replacement & BuyBack Policy and other applicable Company policies.
While the Company endeavours to dispatch and deliver orders within the estimated timelines mentioned in this Policy, such timelines are indicative only and may vary depending upon product availability, delivery location, operational requirements, logistics constraints, weather conditions, public holidays or other circumstances beyond the Company's reasonable control.
This Policy applies to all orders placed through the Company's official website, mobile application or any other authorised sales channel for delivery within India. The Policy governs shipping charges, order processing, dispatch, delivery, tracking and related matters concerning the transportation of products from the Company to the customer or Direct Seller.
The Company may levy shipping and handling charges on orders as determined from time to time. Any applicable shipping charges shall be clearly displayed during the checkout process before the customer confirms the order.
The Company may, at its sole discretion, offer free shipping on eligible orders meeting the minimum order value or such other promotional criteria as may be announced from time to time. Unless otherwise specified by the Company, orders having a minimum order value of ₹1,250 or above shall ordinarily qualify for free standard shipping within serviceable locations in India.
Shipping charges, free shipping eligibility and promotional offers may vary depending upon the delivery location, order value, logistics costs, ongoing promotional campaigns or other operational considerations. The Company reserves the right to modify such charges or eligibility criteria at any time without prior notice.
All orders are subject to successful payment confirmation, product availability, verification and acceptance by the Company. Submission of an order does not automatically constitute acceptance of the order by the Company.
The Company ordinarily endeavours to process and dispatch confirmed orders within 3 (three) to 5 (five) Business Days. However, dispatch timelines are indicative only and may vary depending upon order volume, stock availability, quality checks, operational requirements or other circumstances beyond the Company's reasonable control.
The Company reserves the right to verify any order before dispatch and may contact the customer or Direct Seller for additional information or confirmation wherever considered necessary. The Company may refuse or cancel any order in accordance with its Terms & Conditions or applicable laws.
Following dispatch, the Company ordinarily endeavours to deliver orders within 7 (seven) to 10 (ten) Business Days for most serviceable locations across India. Actual delivery timelines may vary depending upon the destination, accessibility of the delivery location, logistics operations and other factors beyond the Company's reasonable control.
Delivery timelines communicated by the Company are estimates only and shall not be construed as guaranteed delivery commitments. Delays caused by courier partners, adverse weather conditions, public holidays, transportation disruptions, governmental actions or any other unforeseen circumstances shall not constitute a breach of this Policy.
Where an order contains multiple products, the Company may, at its sole discretion, dispatch the products together or in multiple shipments depending upon product availability and operational requirements. In such cases, the customer shall not be liable for any additional shipping charges unless expressly communicated by the Company.
Upon dispatch of an order, the Company may provide shipment tracking details through SMS, email, WhatsApp or any other communication channel, wherever available. Availability of tracking updates shall depend upon the logistics partner and technical systems involved.
Customers and Direct Sellers are responsible for providing a complete, accurate and serviceable delivery address together with a valid mobile number and any other information necessary for successful delivery. The Company shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate delivery information provided by the customer or Direct Seller.
Delivery shall ordinarily be attempted by the authorised logistics partner in accordance with its standard delivery procedures. If delivery cannot be completed due to customer unavailability, refusal to accept delivery or an incorrect address, the shipment may be returned to the Company. Any re-dispatch of such shipment may be subject to applicable shipping and handling charges.
Customers and Direct Sellers are advised to inspect the package at the time of delivery. If the package appears to be visibly damaged, tampered with or opened, they should, wherever reasonably possible, refuse acceptance of the shipment and immediately notify the Company through its authorised customer support channels.
If any damage, shortage or incorrect product is discovered after delivery, the customer or Direct Seller should report the issue to the Company within 24 (twenty-four) hours of delivery, together with relevant photographs, videos and proof of purchase, to facilitate timely investigation and resolution.
Any request relating to damaged, missing or incorrectly delivered products shall be examined in accordance with the Company's Return, Refund, Replacement & BuyBack Policy. Submission of a complaint does not automatically entitle the customer or Direct Seller to a replacement or refund.
While the Company shall make reasonable efforts to ensure timely dispatch and delivery of orders, it shall not be liable for delays, non-delivery or interruption of shipping arising from circumstances beyond its reasonable control, including but not limited to acts of God, natural calamities, severe weather conditions, strikes, transportation disruptions, governmental actions, public holidays, pandemics, civil disturbances or failures attributable to third-party logistics service providers.
The Company's liability in relation to shipping and delivery shall, to the fullest extent permitted by applicable law, be limited to the replacement, refund or other appropriate remedy expressly provided under the Company's applicable policies. Under no circumstances shall the Company be liable for any indirect, incidental, consequential or special damages arising from any delay or failure in delivery.
The Company reserves the right to amend, modify, revise or withdraw this Shipping & Delivery Policy, in whole or in part, at any time to comply with applicable laws, regulatory requirements, operational needs or evolving business practices.
The latest version of this Policy shall be published on the Company's official website and shall become effective from the date of publication unless otherwise specified. Continued use of the Company's services after such publication shall constitute acceptance of the revised Policy to the extent permitted by applicable law.
The Company shall have the sole authority to interpret the provisions of this Policy and resolve any ambiguity arising from its implementation, subject always to applicable laws.
For any queries relating to shipping, dispatch, delivery or this Policy, customers and Direct Sellers may contact the Company's Customer Support through the contact details published on the Company's official website.
The Company encourages customers and Direct Sellers to retain their order confirmation, invoice and shipment details until the order has been successfully delivered and any concerns, if applicable, have been resolved.
