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Privacy Policy

Privacy Policy

FeelGood Multitrade (OPC) Pvt Ltd

1. Overview

FeelGood Multitrade (OPC) Pvt Ltd ("FeelGood", "Company", "we", "our" or "us") is committed to protecting the confidentiality, integrity and privacy of information entrusted to us.

As part of our direct selling business operations, we collect and process certain information relating to customers, distributors, franchisees, business associates, website visitors and other individuals who interact with the Company. We recognize the importance of safeguarding such information and take reasonable measures to protect it against unauthorized access, misuse, disclosure, alteration or destruction.

Generally, our intention is to collect only such information as is reasonably necessary to provide products, services, business opportunities, customer support and other legitimate business functions.

This Privacy Policy explains:

  • What information we collect;
  • How we collect information;
  • How we use information;
  • How information may be shared;
  • How information is protected;
  • How long information may be retained;
  • The rights available to individuals; and
  • How to contact us regarding privacy-related concerns.

By accessing our website, purchasing products, registering as a customer or distributor, participating in Company programs or otherwise interacting with the Company, you acknowledge that you have read and understood this Privacy Policy.


2. Applicable Legal Framework

This Privacy Policy has been prepared considering applicable laws and regulations, including:

  • Consumer Protection Act, 2019;
  • Consumer Protection (Direct Selling) Rules, 2021;
  • Information Technology Act, 2000;
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
  • Digital Personal Data Protection Act, 2023 (to the extent applicable and notified);
  • Applicable taxation, commercial and regulatory requirements.

3. Scope of this Policy

This Privacy Policy applies to information collected through:

  • Company websites;
  • Mobile applications;
  • Distributor portals;
  • Customer registration systems;
  • E-commerce platforms;
  • KYC verification processes;
  • Customer support channels;
  • Social media platforms operated by the Company;
  • Product purchases and transactions;
  • Business meetings, seminars, training programs and events;
  • Direct Sellers, franchisees and authorized representatives;
  • Any other Company-authorized platform or communication channel.

This Policy applies to:

  • Customers;
  • Distributors;
  • Prospective Distributors;
  • Franchisees;
  • Business Associates;
  • Website Visitors;
  • Applicants;
  • Any other individual whose information is processed by the Company.

4. Definitions

Company means FeelGood Multitrade (OPC) Pvt Ltd

Customer means an individual purchasing products or services from the Company.

Distributor means an individual registered with the Company to market products and participate in the Company's direct selling business.

Personal Information means information that identifies or can reasonably identify an individual.

Sensitive Personal Information includes financial information, identity verification records and other information requiring enhanced protection under applicable laws.

Processing includes collection, storage, use, disclosure, transmission, analysis, retention, modification and deletion of information.


5. Information We Collect

Depending on the nature of your interaction with the Company, we may collect the following information.

Personal Information

  • Full Name
  • Date of Birth
  • Gender
  • Photograph
  • Signature
  • Marital Status (where applicable)

Contact Information

  • Mobile Number
  • Alternate Mobile Number
  • Email Address
  • Residential Address
  • Communication Address
  • Shipping Address
  • Billing Address

KYC & Verification Information

  • PAN Details
  • Government-issued Identity Documents
  • Address Proof
  • Verification Records
  • Self-attested Documents
  • KYC Compliance Records

Financial Information

  • Bank Account Details
  • Account Holder Name
  • IFSC Code
  • UPI Information (where applicable)
  • Payment References
  • Transaction Records

Distributor Business Information

The Company may maintain:

  • Distributor ID
  • Sponsor Information
  • Placement Information
  • Genealogy Information
  • Team Structure Information
  • Rank Qualification Records
  • Recognition Records
  • Incentive & Commission Records
  • Performance Records

Transaction Information

  • Product Purchases
  • Order History
  • Delivery Information
  • Refund Information
  • Return Information
  • Replacement Information

Technical Information

  • IP Address
  • Device Information
  • Browser Information
  • Operating System Information
  • Login Information
  • Website Usage Data
  • Session Information

Information Collected Through Surveys & Promotions

We may collect information submitted through:

  • Surveys
  • Feedback Forms
  • Promotional Campaigns
  • Contests
  • Business Events
  • Recognition Programs

6. How We Collect Information

We collect information through the following methods:

Directly From You

Information provided by you when you:

  • Register as a Customer or Distributor
  • Purchase products
  • Complete KYC requirements
  • Participate in Company activities
  • Contact Customer Support
  • Submit applications, declarations or other documents

Automatically

Information collected automatically through:

  • Cookies
  • Website analytics tools
  • Device technologies
  • Website usage tracking systems

Through Authorized Third Parties

Information received from:

  • Payment Service Providers
  • Verification Agencies
  • Logistics Partners
  • Technology Providers
  • Franchisees
  • Authorized Direct Sellers
  • Government Authorities where legally permitted

7. Purpose of Collection & Use

The Company may use information for the following legitimate business purposes:

Account Administration

  • Registration and onboarding
  • Account maintenance
  • Identity verification
  • User authentication

Product Sales & Delivery

  • Processing orders
  • Delivering products
  • Managing returns and refunds
  • Providing customer support

Distributor Administration

  • Maintaining genealogy structures
  • Administering the Compensation Plan
  • Processing commissions, bonuses and incentives
  • Managing recognition and qualification records
  • Maintaining Distributor records

Fraud Prevention & Compliance

  • Identity verification
  • Detection and prevention of fraudulent registrations
  • Investigation of policy violations
  • Compliance with Company policies
  • Compliance with legal obligations

Customer Support

  • Responding to enquiries
  • Resolving complaints
  • Providing after-sales support

Marketing & Communications

Subject to applicable laws, we may:

  • Provide product information
  • Share business updates
  • Send promotional communications
  • Notify users about events, offers and programmes

Business Improvement

  • Analytics
  • Product development
  • Service enhancement
  • Improving customer experience

Legal & Regulatory Purposes

  • Complying with applicable laws
  • Responding to lawful governmental requests
  • Resolving disputes
  • Protecting the Company's legal rights and interests

8. Disclosure of Information

The Company may disclose information only where reasonably necessary for legitimate business, operational, contractual, legal or regulatory purposes.

  • Technology Service Providers
  • Cloud Hosting Providers
  • Logistics & Courier Partners
  • Payment Service Providers
  • Verification Agencies
  • Auditors
  • Legal Advisors
  • Chartered Accountants
  • Compliance Consultants
  • Government Authorities where required by law

The Company does not sell personal information as a commercial business activity.


9. International Processing

The Company may utilize cloud infrastructure, technology platforms and service providers that process or store information in different jurisdictions.

Where such processing occurs, the Company shall take reasonable measures to ensure that information is handled in accordance with applicable legal, contractual and security requirements.


10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for the following purposes:

  • Improve website functionality
  • Maintain secure user sessions
  • Analyse website traffic and usage patterns
  • Enhance website performance
  • Improve user experience
  • Strengthen website security

Users may configure their browser settings to control or disable cookies. However, certain website features may not function properly if cookies are disabled.


11. Information Security

The Company maintains reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration or destruction.

Such safeguards may include:

  • Access controls
  • Password protection
  • Secure systems and networks
  • Restricted access to authorised personnel
  • Periodic review of security practices
  • Contractual obligations on service providers to maintain appropriate safeguards

While the Company strives to protect personal information using commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.


12. Data Retention

The Company retains information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain Customer and Distributor records
  • Process commissions, bonuses and incentives
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Conduct investigations
  • Protect legal rights and legitimate business interests

Certain records, including KYC records, genealogy records, commission records, transaction records, financial records and compliance-related records may be retained for longer periods where required by applicable laws, regulatory obligations, dispute resolution requirements or legitimate business purposes.

Information may be deleted, anonymised or archived when it is no longer required for lawful business purposes.


13. Your Rights

Subject to applicable laws, you may exercise the following rights with respect to your personal information:

  • Request correction of inaccurate or incomplete information.
  • Update your account information.
  • Request access to information maintained by the Company.
  • Withdraw consent wherever legally permissible.
  • Submit privacy-related complaints or concerns.

The Company may require reasonable identity verification before acting upon any such request.


14. Children's Privacy

The Company's products, services and business opportunity are intended only for individuals who are legally competent to enter into binding contracts.

The Company does not knowingly collect personal information from individuals below 18 years of age. If such information is identified, reasonable steps may be taken to remove it from Company records.


15. Third-Party Websites

Our website or mobile applications may contain links to third-party websites operated by independent organizations.

The Company does not control and is not responsible for the privacy practices, content or policies of such third-party websites. Users are encouraged to review the privacy policies of those websites independently before sharing any personal information.


16. Amendments to this Policy

The Company reserves the right to amend, modify, revise or update this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, business operations or Company practices.

Any revised version shall become effective upon publication on the Company's official website or other Company-authorized platforms unless otherwise required by applicable law.

Users are encouraged to review this Privacy Policy periodically to remain informed about how their information is collected, used and protected.


17. Acceptance of this Policy

By accessing the Company's website, purchasing products, registering as a Customer or Distributor, participating in Company programmes or otherwise interacting with the Company, you acknowledge that you have read, understood and accepted this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you should discontinue the use of the Company's platforms and services.


18. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

FeelGood Multitrade (OPC) Pvt Ltd

Email: care@feelgoodmultitrade.com

Phone: +91 98812 31234

Website: www.feelgoodmultitrade.com

Registered Office:
5, Kunal Lexus,
Gulmohar Path,
Opposite Nirmitee Gallery,
Law College Road,
Erandwane,
Pune – 411004,
Maharashtra, India.


19. Grievance Officer

In accordance with applicable laws and Company policies, including the Information Technology Act, 2000 and the rules made thereunder, the Company has appointed a Grievance Officer to receive, review and facilitate the resolution of complaints, concerns and requests relating to this Privacy Policy.

Name: Mrs. Sadhana Koli

Email: grievance@feelgoodmultitrade.com

Phone: +91 83800 37200

The Company shall make reasonable efforts to review and respond to complaints, concerns and requests relating to this Privacy Policy in accordance with applicable laws and the Company's internal procedures.

FeelGood Multitrade (OPC) Pvt Ltd

This Privacy Policy is published in the interest of transparency and shall be read together with the Company's other legal documents, policies and agreements available on its official website.